Shipping Policy

Please allow 24 - 72 business hours for order processing; orders are NOT processed after 1 pm Pacific time Monday-Friday and are NOT processed on weekends or holidays (this includes Air orders).

Tacoma Subaru, Inc. does not show real time inventory. If we are out of stock on an item, we will order it and notify you by email the status of all the parts on your order. WE DO NOT CALL. Orders are shipped when they are complete only. Most orders arrive within 3-10 business days depending on many factors including whether or not the items were in stock and which shipping method was chosen. Transit times on Overnight, 2 day and Expedited do NOT include order time from our warehouse; for example, if we do not have the part and it takes two days for us to receive, transit times begins when the package is shipped from us to you.

Please note that we do not accept phone or email orders as they do not provide an online trackable record for your order.

When your package arrives it may not have the Subaru name/logo on the box because we are an environmentally friendly company and we reuse boxes to ship orders.

Tacoma Subaru, Inc. reserves the right to cancel your order at any time, for any reason. If your order is canceled you will not be charged and your bank/credit card company has up to 72 business hours to return the held funds to your available balance. International banks have different policies and may reserve the right to hold funds for longer.

Tacoma Subaru, Inc. does NOT ship to a secondary address for first time customers. First time orders MUST be shipped to the credit card billing address. We are happy to ship to a secondary address after 30 days of first time order completion.

Tacoma Subaru, Inc. is not responsible for lost or stolen packages after they have been delivered. You must contact the shipping company (USPS or FedEx) and have them do a package trace for you.

All orders placed in Washington state and/or shipped to Washington state are required to pay sales tax by law.

  • Weekend orders will be processed the next business day.
  • If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-5 days to arrive to us and will be promptly shipped to you. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you as quickly as possible.
  • Depending upon location, ground and economy shipments usually take 2-7 days transit time once they have shipped.
  • If your order has been shipped but you have not received it within 30 days please notify us. After 30 days we are unable to claim or replace your order (conditions apply).
  • Oversized shipments will be additional; you will be contacted prior to shipping for approval.
  • We cannot guarantee transit times for ground and oversize orders.
  • Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
  • We do not ship internationally.
  • In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
  • We do not ship COD orders.


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