Return Policy
No refunds after 30 days. All return parts must be in the original packaging and you must include a copy of your invoice. ABSOLUTELY NO PARTS WILL BE ACCEPTED BACK WITHOUT ALL THE ORIGINAL PACKAGING INCLUDING THE SUBARU PART NUMBER STICKER WITH THE SUBARU LOGO ON IT. If this sticker is altered, covered, crossed out, written over, or removed we cannot return the item to Subaru of America according to their policy and thus cannot accept the item back as a return. If you did not provide your VIN number on the original order we cannot guarantee that the parts that you ordered are correct for your vehicle. If a VIN is provided and the parts on the order are incorrect, they will be fixed automatically; if your car has modifications or a swapped engine/transmission etc. do not provide a vin number because any corrected parts will not fit. Any returns or exchanges for items from non-verifiable orders will be done on a case by case basis and any costs accrued will be the responsibility of the customer. There are no returns on electrical, fuel, performance parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 25% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account” on our site). All shipments must be prepaid. Shipments refused at time of delivery will be charged a 25% re-stocking fee. Shipments returned while in transit will be charged a 25% restocking fee plus any return freight charged by the shipping company. Shipments returned as COD and freight collect will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense. If your order has been shipped but not received within 30 days please notify us. After 30 days we are unable to claim or replace your order (conditions apply).
Returns: Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you ship using a method that is able to be tracked. A credit will be issued when we have received the part and verified that its condition is acceptable. Again, ALL returns must be in their original, unaltered, Subaru packaging with the genuine Subaru part number. All returns MUST be shipped to:
Subaruparts.com
3838 South Tacoma Way
Tacoma, WA 98409
Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them. All cores MUST be shipped to:
Subaruparts.com
3838 South Tacoma Way
Tacoma, WA 98409
Tacoma Subaru, Inc. is not responsible for lost or stolen packages after they have been delivered. You must contact the shipping company (USPS or FedEx) and have them do a package trace for you.